Standard
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- Delivery: 3–6 business days after dispatch
- Cost: $5.95 or Free on $150+
- Carriers: USPS, UPS, or FedEx (best method)
Shipping Information
Transparent timelines, tracked delivery, and secure packaging for every order.
Fast dispatch. Most in‑stock orders ship within 1–2 business days from our New York facility. During weekly Thursday drops and peak season, please allow a short additional processing window.
United States Shipping
Expedited
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- Delivery: 2–3 business days after dispatch
- Cost: From $14.95 (calculated at checkout)
- Carrier: UPS or FedEx
Express
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- Delivery: 1–2 business days after dispatch
- Cost: From $24.95 (calculated at checkout)
- Signature may be required on high‑value orders
Processing Times
Orders placed by 12:00 ET Mon–Fri typically process the same or next business day. Orders placed after 12:00 ET, weekends, or holidays process on the next business day.
Tracking
Tracking details are emailed when your order ships. It may take 24 hours for scans to appear. You can also contact support for updates.
PO Boxes & APO/FPO
We ship to PO Boxes and APO/FPO addresses via USPS using Standard service. Expedited and Express options are not available for these addresses.
International Shipping
We ship to select countries worldwide. Available destinations and rates are shown at checkout based on items and delivery address.
Transit Times
Typical delivery windows are 7–14 business days after dispatch, depending on destination and customs processing.
Duties & Taxes
Duties, taxes, and import fees may apply. Where available, these are calculated at checkout. Otherwise, your local customs office may assess them on delivery. Customers are responsible for any applicable import charges.
Restrictions
Some items may be limited by brand agreements or local regulations. If an item cannot ship to your country, we’ll notify you and issue a refund for that item.
Weekly Drops & Launch Days
On Thursdays, weekly drops can generate increased order volume. Please allow an additional 1–2 business days for processing during high‑demand releases. Your place in queue is based on order time confirmation.
- Cart reservations are not guaranteed until checkout is complete.
- Address changes are not guaranteed after order submission (see below).
- Items may ship in separate packages to expedite delivery.
Order Changes & Cancellations
We start processing immediately to get your items moving. If you need to change or cancel an order:
- Submit a request within 30 minutes of purchase whenever possible.
- Use your order number and the email address used at checkout.
- If an order has already been prepared or shipped, we can’t modify it. In that case, please see our Refund & Returns Policy.
Delivery Issues
Delayed Shipments
Weather, carrier network constraints, and customs can create delays. Tracking will update as the carrier scans your package. If there’s no movement for 3+ business days, please contact us.
Lost or Missing Packages
If tracking shows delivered but you can’t locate the package, check with neighbors and building management first. Contact us within 7 days so we can assist with a carrier trace or claim.
Stolen Packages
For high‑value orders, we may require a signature upon delivery. If theft is suspected, we can assist with a police report or carrier claim. Coverage depends on carrier determination.
Damaged in Transit
Retain all packaging and take photos of the damage. Contact us within 48 hours of delivery so we can resolve quickly.
Split Shipments
To get your items to you faster, orders may ship in multiple packages at no additional cost. You’ll receive a separate tracking number for each shipment.
Packaging & Sustainability
- Recyclable mailers and boxes are used whenever possible.
- Garments are protected with minimal poly usage to reduce waste.
- We consolidate items thoughtfully to balance speed and sustainability.
Holiday & Peak Season
Order early during November–December and around major releases. Carriers may suspend service guarantees during peak periods.
- Standard: Add 2–4 extra business days
- Expedited/Express: Add 1–2 extra business days
- International: Customs may add variable time
Shipping FAQ
Most orders ship in 1–2 business days. Launch day volumes may extend processing by a short window. You’ll receive tracking by email when your order leaves our facility.
Yes. Standard shipping is free on US orders of $150 or more after discounts and before taxes.
We can try if your order hasn’t been prepared. Contact us as soon as possible. Once a label is created or the order is shipped, changes aren’t guaranteed.
Yes, to select countries. Duties and taxes may be collected at checkout or on delivery depending on destination rules.
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Questions? We’re here to help. Email [email protected] or visit our Contact page.