Refund & Returns Policy

Eligibility & Return Window

- Return window: within 30 calendar days of delivery (based on the carrier’s tracking scan). - Item condition: unworn, unwashed, unaltered, no odors or stains. - Tags/packaging: all original tags, authenticity or tamper‑evident seals, dust bags, and packaging must be intact and included. - Proof of purchase: order number or receipt required. - Authentication: all returned items undergo verification to confirm the exact product shipped and its condition.

If the authenticity seal or tag is removed or tampered with, we may be unable to accept the return.

Non‑returnable Items

- Final sale or clearance items (explicitly marked on the product page). - Underwear, socks, face coverings, or personal care items. - Gift cards and store credit. - Items listed as “Sample,” “B‑grade,” or “As‑is.” - Worn or used items, including those with odors, pet hair, or removed tags. - Custom orders or made‑to‑order items.

How to Start a Return

1. Email us at [email protected] with your order number, reason for return, and clear photos (if applicable).
2. We’ll respond within 1–2 business days with a Return Authorization (RA) number and instructions.
3. Pack your item securely in original packaging with all accessories and place the RA number on the outside of the box.
4. Ship using the prepaid label we provide (if applicable) or any trackable service to the return address below.

Note: Returns without an RA number may be refused or delayed.

Exchanges

We offer size or color exchanges on eligible items, pending availability. Once your exchange is approved, we can:

- Reserve your requested item for 48 hours. - Issue a prepaid label for defective/incorrect items or our error. - Ship your exchange once we scan your return in transit, or after inspection.

If the requested item is unavailable, we’ll issue a refund or store credit per your preference.

Refunds & Processing Times

- Inspection time: 2–3 business days after we receive your return. - Refund method: original payment method; store credit available on request. - Posting time: 3–10 business days (varies by bank/card); PayPal typically 1–3 business days. - Partial refunds: may apply if tags/packaging are missing or the item shows handling beyond what’s needed to try on.

We’ll notify you by email when your return is approved or if any issue arises.

Return Shipping & Fees

- Change of mind/fit issues: return shipping is the customer’s responsibility. You may use our discounted label (deducted from refund) or your own insured trackable method. - Our error or defective/incorrect items: prepaid return label provided at no cost. - Restocking: up to 10% may be deducted for missing packaging/components or excessive handling. - Original shipping fees: non‑refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery:

- Email [email protected] with your order number and photos/videos of the issue and packaging. - Keep all packaging until the claim is resolved. - We’ll prioritize your case and provide a prepaid label if eligible.

Once verified, we can replace the item, issue store credit, or process a full refund.

International Returns

- International customers are responsible for return shipping, duties, and taxes. - Duties and taxes paid are non‑refundable by us; you may reclaim them where applicable via your local customs authority. - Use an insured, trackable service and clearly mark the shipment as “Return of Goods.” Undeclared fees deducted from our receipt may be taken from your refund.

Holiday Extended Returns

Orders placed from November 1 through December 31 qualify for extended returns until January 15 of the following year, provided items meet all eligibility criteria.

Frequently Asked Questions